A Company Believes That Superb Customer Service and On-Time Delivery

question 6

Multiple Choice

A company believes that superb customer service and on-time delivery are valuable and critical to their success.Their beliefs and values form the __________ that influences the company's IT investments.

• A)feedback
• B)business functions
• C)social context
• D)inputs

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Definitions:

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, encouraging the repetition of desired behaviors and discouraging those that are undesirable.

Systematic Desensitization

A therapeutic process intended to reduce a person’s fear or anxiety towards a particular object or situation by gradually increasing exposure while using relaxation techniques.

Hyperactive Children

Children who display excessively high levels of activity, often impulsive and with difficulty maintaining attention.

Stimulants

Substances that increase activity in the brain, leading to heightened alertness, attention, and energy.