Business Service Management Is an Approach for Linking __________ or Metrics

question 57

Multiple Choice

Business service management is an approach for linking __________ or metrics of IT to business goals to determine the impact on the business.

• A)key performance indicators (KPIs)
• B)critical success factors (CSFs)
• C)scorecards
• D)financials

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Definitions:

Total Utility

The overall satisfaction or pleasure a consumer receives from consuming a particular quantity of goods and services.

Slice of Pie

Often used metaphorically to represent a portion or share of something, such as profit or resources.

Marginal Utility

The additional satisfaction or utility received by a consumer from consuming one more unit of a good or service.

Macaroni And Cheese

A popular dish made typically from cooked macaroni pasta and a cheese sauce, often with added ingredients such as breadcrumbs or meat.