KIA Motors Introduced an Intelligent QC System to Analyze Customer

question 59

True/False

KIA Motors introduced an intelligent QC system to analyze customer complaints so they could more quickly investigate and make corrections.The analysis was done with data mining tools.

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Definitions:

Overhead Cost

The ongoing, general business expenses not directly tied to producing goods or services but necessary for running the business.

Traditional Costing

A costing method that assigns factory overhead to products based on volume-related measures such as direct labor hours or machine hours.

Product B

A generic term used to differentiate one product from another in a specific context, often used for analysis, comparison, or as an example.

Direct Labor-Hours

The total hours of labor directly involved in manufacturing a product, often used as a basis for allocating overhead costs.