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In the large software suites,such as Siebel's CRM,the two CRM functions that have attracted the most interest are __________ and __________.
Minority Role Models
Individuals from underrepresented groups who serve as examples of success or positive behavior for others, particularly in communities or sectors where such representation is limited.
Mentoring
A relationship in which a more experienced or knowledgeable person helps to guide a less experienced or less knowledgeable person.
Female Role Models
Influential women whose behaviors, attributes, or achievements inspire others, especially in breaking the gender stereotypes and achieving success.
Interpersonal Skill
The ability to interact effectively and harmoniously with other people.
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