Performance Improved Significantly at 1-800-Contacts After the Company Invested in __________

question 70

Multiple Choice

Performance improved significantly at 1-800-Contacts after the company invested in __________ that enabled call center operators to monitor their performance as often as every 15 minutes.

• A)semiautomatic business processes
• B)dashboard reporting tools
• C)private networks
• D)social networks

---

Definitions:

Underlying Motivations

The fundamental drives or reasons behind an individual's actions, often subconscious or not immediately apparent.

Storytelling

The art of conveying events, messages, or narratives through the use of words, images, sounds, or a combination of these elements.

Quantitative Research

A method of inquiry that involves the collection and analysis of numerical data to discover patterns, relationships, or generalizations.

Projective Technique

A psychological assessment tool in which ambiguous stimuli are presented to an individual to elicit responses that reveal aspects of their personality.