What Is the Term Used for the Set of Cultural

question 48

Multiple Choice

What is the term used for the set of cultural beliefs and practices that helps to maintain powerful social,economic,and political interests?

• A)gatekeeping
• B)the surveillance function
• C)the narcotizing dysfunction
• D)the dominant ideology

---

Definitions:

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.

Knowledge Gap

A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.

Service Standards

Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.

Communications Gap

A discrepancy that arises when the message intended by the sender differs significantly from what is understood by the receiver.