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In many states,a hotel is not liable for the loss of any cash or property that guests bring into their rooms if the hotel is not negligent.
Top Management
The highest-ranking executives in an organization, responsible for strategic decisions and overall direction.
Customer Satisfaction
A measure of how products or services provided by a company meet or surpass customer expectations.
Financial Performance
A measurement of how well a company can use assets from its primary mode of business and generate revenues.
High-Performance Work System
An organizational approach designed to enhance employee effectiveness and productivity through improved job design, training, management practices, and rewards.
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