The Need for Direct Customer Interface in Providing Services Means

question 54

Multiple Choice

The need for direct customer interface in providing services means that service providers must often have _____.

• A)a warranty
• B)a command of the local language
• C)a local presence
• D)low profit expectation
• E)an inside government contact

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Definitions:

Dividend Paid

The portion of earnings distributed to shareholders as a reward for their investment.

Dividend Growth Model

A method used to estimate the value of a stock based on the prediction of future dividend payments and growth rates.

Stock Price

The cost of purchasing a share of a company as quoted on the stock market.