In a Service Firm,the Quality of a Service Is Perceived

question 63

True/False

In a service firm,the quality of a service is perceived and cannot be directly measured and compared in the same way that the quality of a tangible product can.

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Definitions:

Automobile

A wheeled motor vehicle used for transportation, typically fueled by gasoline, diesel, or electricity.

Negligence

The failure to exercise the care that a reasonably prudent person would exercise in like circumstances, leading to unintended harm or damage.

Unusual Circumstances

Situations that are not common or expected and often require special consideration or handling.

Prove

To establish the truth or validity of something through evidence or argument.