Which of the Following Is Not a Characteristic of Service

question 30

Multiple Choice

Which of the following is not a characteristic of service technology?

• A)Delayed response time is acceptable.
• B)Customer interaction is generally high.
• C)Human element is very important.
• D)Quality is perceived and difficult to measure.

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Definitions:

Cash Equivalents

Short-term, highly liquid investments that are easily convertible into a known amount of cash and close to their maturity.

Commercial Paper

An unsecured, short-term debt instrument issued by corporations, typically for the financing of accounts receivable, inventories, and meeting short-term liabilities.

U. S. Treasury Bills

Short-term government securities issued by the United States Department of the Treasury with maturity periods of one year or less.

Internal Control Environment

The overall structure, policies, and procedures implemented by a company to ensure the integrity of financial reporting, compliance with laws, and effective operations.