Empathic Listening Differs from Active Listening in That

question 48

Multiple Choice

Empathic listening differs from active listening in that

• A) active listening is one kind of empathic listening.
• B) active and empathic listening are both purposeful.
• C) empathic listening adds the goal of understanding.
• D) empathic listening invites more feedback.

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Definitions:

Settlement

The resolution of a dispute or claim, often involving an agreement reached between parties outside of court.

Goodwill Gesture

An action taken to show positive intent, often aimed at strengthening relationships or alleviating conflicts.

Routine Request

A standard or regular solicitation for services, information, or actions that follows an established procedure.

Strong Close

A powerful conclusion or ending that leaves a memorable impression, often used in presentations or speeches.