Which Communication Technique Is Used to Handle Patient Complaints

question 14

Multiple Choice

Which communication technique is used to handle patient complaints?

• A) Persuasion
• B) Bargaining
• C) Negotiation
• D) Nonverbal cues

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Definitions:

Incentive Factors

Elements or conditions that motivate or encourage individuals to perform specific actions or behaviors.

Central Nervous System

Comprises the brain and spinal cord, responsible for processing information and controlling most functions of the body and mind.

Rescorla

A reference to Robert A. Rescorla, a psychologist known for his work with Pavlovian conditioning, particularly concerning the role of cognitive processes in classical conditioning.