A Patient with Pulmonary Fibrosis Is Visiting a Large Metropolitan

question 2

Multiple Choice

A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her disease. An employee with a wheelchair and tank of oxygen greets her at the door and gives her instructions on how to find the pulmonology clinic. This is an example of:

• A) client courtesy.
• B) customer-centeredness.
• C) patient advocacy.
• D) strategic service.

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Definitions:

Cytokines

Small proteins released by cells, particularly those in the immune system, that act as signaling molecules to regulate immunity, inflammation, and hematopoiesis.

Type I Interferons

A subset of interferons, which are proteins released by host cells in response to the presence of pathogens, playing a key role in the immune response.

Tumor Necrosis Factor

is a cytokine involved in systemic inflammation, playing a key role in the immune system by regulating cell death, proliferation, and differentiation.

Antigens

Substances recognized by the immune system, potentially triggering an immune response.