What Are Some Important Variables That Are Used in Patient

question 9

Multiple Choice

What are some important variables that are used in patient satisfaction scores, according to the Pulse Report (select all that apply) ?

• A) Response to concerns and complaints made during the hospital stay
• B) Courtesy of the doctors
• C) Quality of the food
• D) Promptness in responding to the call button
• E) How well the nurses kept patients informed

---

Definitions:

Market Failure

An instance where a laissez-faire market's distribution of goods and services is inefficient, typically resulting in a reduction of collective social welfare.

Centrally Planned Economy

An economic system where the government makes all decisions on the production and consumption of goods and services.

Market Economy

An economic system where supply and demand from consumers determine the production of goods and services.

Scenario Planning

A strategic planning method that organizations use to envision and prepare for various future scenarios, helping to make flexible long-term plans.