Principles of a Fair and Just Culture Include (Select All

question 11

Multiple Choice

Principles of a fair and just culture include (select all that apply) :

• A) zero tolerance for reckless behavior.
• B) reduction of personal accountability and discipline.
• C) recognition that competent professionals make mistakes.
• D) errors and unintended events being reported unless no patient harm occurs.
• E) acknowledgment that even competent professionals develop unhealthy norms.

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Definitions:

Effective Phone Procedures

Best practices and methods for handling telephone communications professionally and efficiently in a business context.

Conversation

An interactive, spontaneous dialogue between two or more individuals, exchanging thoughts, information, or feelings.

Courteous Use

The application of politeness and good manners in communication and interaction with others.

Cell Phones

Cell phones are portable telecommunications devices that allow for the making and receiving of calls, as well as other functions like texting and internet access.