Quality Planning Establishes the Design of a Product, Service, or Process

question 27

Multiple Choice

Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps. List the universal sequence of steps in order.

• A) Identify customers and target markets.
• B) Discover hidden and unmet customer needs.
• C) Develop a service or product that exceeds customer's needs.
• D) Transfer these designs to the organization and the operating forces to be carried out.
• E) Translate these needs into product or service requirements: a means to meet their needs.
• F) Develop the processes that will provide the service, or create the product, in the most efficient way.

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Definitions:

Intellectually Disabled

A term used to describe individuals with significant limitations in both intellectual functioning and in adaptive behavior, which covers many everyday social and practical skills.

Academic Skills

Abilities and competencies essential for successful learning and performance in educational settings, such as reading, writing, and critical thinking.

Males

Biological sex characterized by XY chromosomes, typically involving specific sexual and physical characteristics distinct from females.

Predictive Validity

The extent to which a test or measurement accurately forecasts or predicts future behaviors, outcomes, or performances.