In Tests Completed on Bias in the Homeowner Insurance Industry,the

question 7

Multiple Choice

In tests completed on bias in the homeowner insurance industry,the biggest difference by race was in:

• A) The quoted price
• B) Rejection vs acceptance of business
• C) Agent responsiveness
• D) Responding to an insurance claim

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Definitions:

Ethical Behavior

Conduct based on recognized principles of right and wrong, guiding professional and personal actions.

Personal Integrity

embodies adherence to moral and ethical principles, ensuring honesty, fairness, and consistency in one's actions and decisions.

Espoused Values

The explicitly stated values and norms that are preferred or professed by an organization or individual, which may or may not be reflected in actual behavior.

Kohlberg

Refers to Lawrence Kohlberg, an American psychologist best known for his theory of stages of moral development.