When People Are Resistant to a Change Because of Adjustment

question 72

Multiple Choice

When people are resistant to a change because of adjustment problems, the most effective way to manage the resistance is through

• A) manipulation and cooptation.
• B) facilitation and support.
• C) explicit and implicit coercion.
• D) centralization and micromanagement.
• E) negotiation and rewards.

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Definitions:

Attitude-Behavior Consistency

The extent to which an individual's beliefs, feelings, and attitudes are aligned with their actual behaviors.

Anti-Chinese Prejudice

Refers to negative attitudes, beliefs, or discrimination against people of Chinese descent or origin.

LaPiere

Refers to a classic study by sociologist Richard LaPiere in the early 20th century that highlighted the discrepancy between attitudes and behaviors, specifically regarding prejudice.

Attitude-Behavior Consistency

Refers to the extent to which individuals’ attitudes (beliefs and feelings) predict their behavior.