Matilda, an Employee, Received an E-Mail from an Angry Client

question 65

Multiple Choice

Matilda, an employee, received an e-mail from an angry client about a certain product. Although it was not Matilda's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Matilda's company?

• A) The firm's expectations are not established in writing.
• B) Employees are unclear about what needs to be achieved.
• C) "Shoot the messenger" management exists, implying a lack of control.
• D) Reviews are not held periodically.
• E) Key data are not measured and reported in a timely manner.

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Definitions:

Social Media

Digital platforms that enable users to create, share, or exchange information, ideas, and content in virtual communities and networks.

Traditional Media

Types of widespread communication that were prevalent prior to the emergence of digital platforms, including print media like newspapers, as well as television and radio broadcasts.

Business-Related

Pertaining to activities, strategies, or practices that are involved in the operation, management, or understanding of commercial enterprises.

Social Media

Platforms and websites that enable users to create and share content or to participate in social networking, allowing for digital communication and interaction.