Matilda, an Employee, Received an E-Mail from an Angry Client

question 65

Multiple Choice

Matilda, an employee, received an e-mail from an angry client about a certain product. Although it was not Matilda's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Matilda's company?

• A) The firm's expectations are not established in writing.
• B) Employees are unclear about what needs to be achieved.
• C) "Shoot the messenger" management exists, implying a lack of control.
• D) Reviews are not held periodically.
• E) Key data are not measured and reported in a timely manner.

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Definitions:

Attachment Figure

A person who provides support, protection, and care, often leading to a strong emotional bond, especially in children.

Self-concept

An individual's perception of themselves, encompassing beliefs about one's abilities, appearance, and personality.

Parental Expectations

Encompasses the beliefs and aspirations parents have regarding their children's behavior, achievements, and overall life outcomes.

Child Temperament

Innate traits that influence how a child interacts with the world, including their mood, adaptability, and activity levels, which are noticeable shortly after birth.