Matilda, an Employee, Received an E-Mail from an Angry Client

question 65

Multiple Choice

Matilda, an employee, received an e-mail from an angry client about a certain product. Although it was not Matilda's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Matilda's company?

• A) The firm's expectations are not established in writing.
• B) Employees are unclear about what needs to be achieved.
• C) "Shoot the messenger" management exists, implying a lack of control.
• D) Reviews are not held periodically.
• E) Key data are not measured and reported in a timely manner.

Identify members' roles and how they impact group dynamics.

Recognize the benefits of self-help groups and the therapeutic community principle.

Identify and match genetic diseases with their molecular defects.

Understand the concept and examples of polyploidy, aneuploidy, and nondisjunction.

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Definitions:

Regulation

The establishment of rules by government or other authorities to control or govern conduct within a specific area.

Substantial

Of considerable importance, size, or worth; a term indicating something that is large enough in magnitude or number to merit attention.

Industrialization

The transformation from agrarian societies to industrial economies, characterized by the development of manufacturing, technological advancement, and urban growth.

Non-animate Sources

Objects or entities that do not possess life or consciousness, often referred to in discussions about energy, matter, or information.