Carla Met Her Manager to Discuss an Issue She Was

question 33

Multiple Choice

Carla met her manager to discuss an issue she was facing in the office. During the meeting, her manager's phone was constantly ringing. This made it difficult for Carla to explain her problem clearly. Her manager, distracted by the ringing phone, could not grasp the significance of the problem and sent Carla back with half-hearted promises to take appropriate action. In this scenario, the ringing telephone represents

• A) a cue.
• B) noise.
• C) a filter.
• D) a communication channel.
• E) media richness.

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Definitions:

Franchising

A method of doing business whereby a franchisor licenses trademarks and tried and proven methods of doing business to a franchisee in exchange for a recurring payment, and often a percentage of gross sales or profits.