In the Context of Total Quality Management, Which of the Following

question 7

Multiple Choice

In the context of total quality management, which of the following is one of W. Edwards Deming's "14 points" of quality?

• A) Strive for short-term improvement rather than long-term profit.
• B) Ensure compliance by inducing fear among those who deviate from process.
• C) Allow autonomy and spontaneity.
• D) Use numerical quotas regularly.
• E) Rely on mass inspection to ensure quality.

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