A Company Uses ________ When It Acts on Its Own

question 85

Multiple Choice

A company uses ________ when it acts on its own to change some aspect of its current environment.

• A) smoothing
• B) buffering
• C) independent strategies
• D) flexible processes
• E) competitive intelligence

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Definitions:

Empathy

The ability to understand and share the feelings of another individual, often considered a critical skill in effective sales and customer service.

Service Quality

An evaluation of how well a delivered service matches the customer’s expectations.

Customer Contact Audit

A systematic examination of a company's points of interaction with its customers to ensure effective and positive engagement.

Interaction

The action or influence of things on each other.