A Dimension of Service Quality Includes

question 34

Multiple Choice

A dimension of service quality includes

• A) making it easy and enjoyable for customers to experience a service.
• B) occasionally meeting the needs of customers.
• C) establishing short-term relationships.
• D) giving customers what they want when the company wants.
• E) measuring product performance.

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Definitions:

Representation

the act of portraying, depicting, or standing in for something, often used in the context of mental models or symbols.

Periphery

Denotes the outer limits or edge of an area or object, often used in contrast to the center or core.

Ventral Stream

The pathway in the brain's visual cortex involved in object recognition, form, and color, known as the "what pathway."

Dorsal Stream

The visual processing pathway in the brain that is involved in spatial awareness and the integration of visual information with motor actions.