Listening to Employee Suggestions, Gaining Support for Organizational Objectives, and Fostering

question 93

Multiple Choice

Listening to employee suggestions, gaining support for organizational objectives, and fostering an atmosphere of teamwork are all considered ________ skills.

• A) technical
• B) interpersonal and communication
• C) diagnostic
• D) professional
• E) conceptual

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Definitions:

Concept

A general idea derived from specific instances that helps to categorize and interpret information.

Category

A class or division of people or things regarded as having particular shared characteristics.

Script

A sequence of behaviors, roles, and norms that are expected in a particular context or situation.

Restaurant Script

A restaurant script is a sequence of expected behaviors, actions, and procedures that individuals follow in the context of dining in a restaurant, based on societal norms and personal experiences.