_____ Laws Were Passed to Provide Some Relief to Customers

question 10

Multiple Choice

_____ laws were passed to provide some relief to customers having complaints against auto dealers.

• A) Credit
• B) Equal opportunity
• C) Fair credit
• D) Lemon

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Definitions:

Total Quality Management

A management approach focused on continuous improvement of processes, products, and services by involving all members of an organization.

Contingency Theory

A leadership theory that suggests the effectiveness of a leader is contingent upon how well the leader's style matches the context or situation.

Consumer Taste

Refers to the preferences, likes, and dislikes of customers that influence their buying behavior.

Behavioural Management Approaches

These approaches focus on understanding and influencing employee behavior through various techniques and strategies.