Additional Case 13.1 the HR Department at Devlin Enterprises Has a Variety of a Variety

question 108

Multiple Choice

Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.David is concerned that his remote customer service representatives are spending too much time with personal e-mails.David wants to set up a system to monitor employee e-mails.Such an action would most likely:

• A) involve a federal privacy violation against Devlin.
• B) be within the legal rights of Devlin.
• C) require an official court order.
• D) require employee permission.

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Definitions:

Italics

A typographical feature where the text is slanted to the right, often used for emphasis, to denote book titles, foreign words, or scientific names within a regular text.

Quotation Marks

Punctuation marks used in pairs to denote the beginning and end of a direct speech, a quotation, or a phrase requiring emphasis or distinction from the rest of the text.

Sports Jargon

Specialized language or terminology used within the context of sports, often incomprehensible to those outside the field.

Play Hardball

An idiom suggesting a serious, uncompromising, or aggressive approach to negotiation or confrontation.