The Speak-Up Program at CIGNA Is an Open Door Policy

question 114

Multiple Choice

The speak-up program at CIGNA is an open door policy that:

• A) requires employees to begin with their supervisors.
• B) provides access through HR to upper management.
• C) uses e-mail for anonymous management feedback.
• D) lets workers jump directly to upper management.

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Definitions:

Catharsis

The process of releasing, and thereby providing relief from, strong or repressed emotions.

Emotion

A complex reaction pattern, involving experiential, behavioral, and physiological elements, by which an individual attempts to deal with a personally significant matter or event.

Psychodynamic

Pertaining to a psychological perspective that emphasizes the interplay of unconscious and conscious forces in shaping personality, behavior, and thought processes.

Personality

A combination of characteristics or qualities that form an individual's distinctive character.