Sanjay Has a Complaint About His Work Schedule

question 84

Multiple Choice

Sanjay has a complaint about his work schedule.His company requires him to go before a group of his peers and managers,other than his own boss,to explain his complaint.This is an example of a(n) :

• A) speak-up program.
• B) open door program.
• C) grievance panel.
• D) ombudsman program.

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Definitions:

Intuiting

The ability to understand or know something immediately, without the need for conscious reasoning; a gut feeling or instinct.

Cognitive Dissonance

A psychological discomfort experienced when an individual holds two or more contradictory beliefs, ideas, or values at the same time.

Escalation

The process of something becoming or being made more intense, severe, or serious.

Optimism

A mental attitude reflecting a belief or hope that the outcome of some specific endeavor, or outcomes in general, will be positive, favorable, and desirable.