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Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.The best means for Isabelle to communicate with employees would most likely be through a:
Variable Costs
Costs that change in proportion to the level of activity or volume of goods produced.
Straight-Line Depreciation
An approach to apportion the cost of a tangible asset throughout its operational life in equal yearly sums.
Net Present Value
A financial calculation used to determine the value of a series of future cash flows by discounting them back to their value in today's dollars.
Required Rate Of Return
The minimum annual percentage earned by an investment that will induce individuals or companies to put their money into a particular security or project.
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