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Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.David is concerned that his remote customer service representatives are spending too much time with personal e-mails.David wants to set up a system to monitor employee e-mails.Such an action would most likely:
Aggressive Growth
An investment strategy or business approach focusing on rapid expansion and high returns, often with higher risks.
Market Share
The percentage of total sales in a market captured by a particular company, product, or brand.
Direct Investment
A type of investment in which a company builds or buys businesses in a foreign country.
Foreign Subsidiary
A company owned or controlled by another corporation, person, or entity, based in a country different from the parent company.
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