Additional Case 4.3 Your Retail Company Has 80% of Its Stores Located in Stores

question 11

Multiple Choice

Additional Case 4.3
Your retail company has 80% of its stores located in downtown metropolitan areas. Your biggest stores are in communities where minorities represent 60% of your customers. Your middle-management team has been changing over time so that 50% of your managers are women and about 30% are ethnic minorities. A significant number of your hourly employees, about 35%, have served over 20 years in their respective stores and many are over 40 years of age. Top management feels that African-Americans are under-represented in the hourly workforce and in middle management. They want HR to initiate an aggressive recruitment process to address the situation.
Hispanics are the biggest minority group, besides women, in your workforce. In a discussion about where the company should target its diversity program, the CEO explains she wants to implement a training program for managers to raise their sensitivity to minorities, especially Hispanics. She also notes that there are no disabled persons in the workforce and very few Asian-Americans. Carlos, the VP of facilities, notes that he has accommodated all the Asian-American employees he can in his MIS and facility support services. He also argues that he only has about $10,000 in his budget for reorganizing display space in the stores to accommodate disabled employees and that this amount probably isn't sufficient to accommodate a disabled employee.
-Refer to Additional Case 4.3.Which of the following is a true statement about older workers that management should consider?

• A) Older workers tend to be less motivated as they age, so they require more training and supervision than younger workers.
• B) Older workers have knowledge that can benefit younger workers, so mentoring programs can improve the firm's success.
• C) Older workers have similar communication styles and work habits as younger workers, so the two groups have few conflicts.
• D) Older workers are absent from work more often than younger workers because of illness, which can be costly for the firm.

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Definitions:

Johari Window

A model that is used to improve understanding between individuals within a team. It is a tool for explaining and improving self-awareness, interpersonal relationships, group dynamics, and team development.

Johari Window

A psychological tool used to help individuals better understand their relationship with themselves and others through open, hidden, blind, and unknown areas.

Stereotypes

Generalizations about groups that are often simplified or exaggerated and do not take individual differences into account.

Diversity Awareness Programs

Initiatives designed to educate and inform individuals about the value of diversity and inclusiveness in the workplace or community.