Additional Case 7.1 Shannon Is the CEO of a Firm That Provides High-Tech

question 87

Multiple Choice

Additional Case 7.1
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.
In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.
-Refer to Additional Case 7.1.The best appraisal system to enhance cooperation among service personnel would most likely be a:

• A) trait-based appraisal system.
• B) behavioral appraisal system.
• C) relative judgment process.
• D) self-review tool.

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Definitions:

Wrist

The joint connecting the forearm to the hand, consisting of eight small bones and allowing for a wide range of movement.

Compression

The application of pressure to part of the body or a data reduction technique that reduces the size of digital files by removing redundant information.

Skeleton Function

The role performed by the skeletal system, including supporting the body’s structure, protecting organs, and enabling movement.

Temperature Control

the process of monitoring and adjusting temperatures to maintain a desired level, important in various scientific and industrial processes as well as in preserving food.