Additional Case 7.2 Shannon Is the CEO of a Firm That Provides High-Tech

question 107

Multiple Choice

Additional Case 7.2
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.
In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.
-Refer to Additional Case 7.2.Madeline's evaluation of Juan most likely involves a(n) ________ error.

• A) central tendency
• B) influence of liking
• C) frame-of-reference
• D) assessment criteria

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Definitions:

Interest

Interest is the charge for borrowing money or the compensation paid to depositors, calculated as a percentage of the principal amount.

Compounded Monthly

A method of calculating interest in which the accrued interest is added to the principal at the end of each month, leading to interest on interest in subsequent months.

Mortgage

A loan provided by a lender or a bank that enables an individual to purchase a home or real estate, using the property itself as collateral.

Retirement Savings

Retirement savings are funds that individuals set aside during their working years to support themselves financially during retirement, often utilizing accounts like 401(k)s or IRAs.