How Can an Employer Determine When Training Is Necessary? How

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The Answer is A fundamental objective of training is the elimination or improvement of performance problems.However,not all performance problems call for training.Performance deficits can have several causes,many of which are beyond the worker's control and would,therefore,not be affected by training.For example,unclear or conflicting requests,morale problems,and poor-quality materials cannot be improved through training.In the evaluation phase of the training process,the effectiveness of the training program is assessed.Companies can measure effectiveness in monetary or nonmonetary terms.Whatever the terms,the training should be judged on how well it addressed the needs it was designed to meet.
A four-level framework for evaluation has been widely accepted in the training area.Level 1 refers to the reaction of the trainees,and it may consist of ratings on a satisfaction scale that assess how happy trainees are with the training.Level 2 refers to how much the trainees learn,and it may be assessed with a skill exercise.Level 3 refers to the trainees' behavior,and it may be measured by observers of the work operation.Level 4 refers to the results,which are generally assessed through the financial measure of return on investment (ROI).

How Can an Employer Determine When Training Is Necessary? How

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