Additional Case 8.1 Aysha, an HR Manager, Has Been Assigned the Task of the Task

question 116

Multiple Choice

Additional Case 8.1
Aysha, an HR manager, has been assigned the task of implementing a training and development program at her firm, Singer Enterprises. The firm has offices in New York, California, and India. Executives at the firm want to develop more innovative products and improve customer service. Singer employs 50 product development specialists and 200 customer service representatives.
Aysha must determine the fit between the current organizational culture at Singer and the firm's new mission and vision. After gathering the results of a needs assessment, Aysha will be responsible for implementing appropriate training programs. In an initial review, Aysha discovers that a large percentage of customer service errors stem from representatives who simply do not remember all the different pricing programs and policy changes. Aysha also learns that the firm's product development team is scattered throughout the firm's offices and that members rarely have face-to-face meetings.
-Refer to Additional Case 8.1.The questions being asked represent what level of needs assessment?

• A) Organizational
• B) Managerial
• C) Person
• D) Task

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Definitions:

Autonomy versus Shame and Doubt

A stage in Erik Erikson’s theory of psychosocial development where toddlers learn to exercise will and do things for themselves or they doubt their abilities.

Animism

The conviction that every object, location, and being holds a unique spiritual presence.

Postconventional Moral Reasoning

A stage of moral development where individuals make decisions based on internal principles and the consideration of universal ethical rules.

Object Permanence

The understanding that objects continue to exist even when they cannot be observed.