Additional Case 8.4 RightChoice Is a Computer Retailing Company. It Is Very Popular

question 136

Multiple Choice

Additional Case 8.4
RightChoice is a computer retailing company. It is very popular with employees because of flexible shifts, rotating job schedules, and the lenient policies regarding time off for family care. This also makes employee cohesiveness very important because sometimes employees will be called to work on days off or pulled off of another job in order to help in a different department. Though this may be a difficulty for a larger business, the atmosphere and benefits that come with such flexibility are appreciated by employees.
The application process includes a brief interview and a short test to determine whether applicants have mastered basic literacy skills. During the most recent hire cycle, RightChoice found that some applicants who desired retail and customer service positions had not mastered basic reading, writing, and arithmetic. In response, RightChoice garnered the assistance of a local community college, along with some middle and upper-level managers in providing training to the new employees to give them the necessary skills in performing their jobs.
After this hire, Lexi, an upper-level manager suggests that the new employee socialization process should consist of a short-term program that explains to the employees their job position and its place in the company, and a tour of the business.
-Refer to Additional Case 8.4.The literacy training that RightChoice provides its employees is focused on:

• A) job skills literacy.
• B) reading comprehension.
• C) management skills.
• D) functional literacy.

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Definitions:

Uncertainty Avoidance

A cultural dimension that describes the extent to which people in a society are uncomfortable with ambiguity and uncertainty.

Entrepreneurship

The process of designing, launching, and running a new business or venture.

Primary Dimension

Fundamental or essential aspects or elements of a subject, object, or concept.

Ethnic Heritage

The background, traditions, values, and customs passed down through generations within a particular ethnic group.