Which Performance Metric Is Not Part of the Typical Balanced

question 3

Multiple Choice

Which performance metric is not part of the typical balanced scorecard?

• A) effective governance model
• B) innovation learning
• C) customer satisfaction
• D) financial performance

---

Definitions:

Chemical Reactions

Processes by which substances interact to form new substances with different chemical compositions and properties.

Energy

The capacity to do work, existing in multiple forms such as kinetic, potential, thermal, electrical, chemical, nuclear, and more, crucial in all aspects of life and technology.

Biological Action

The processes and activities carried out by living organisms including growth, reproduction, and response to the environment.

Mercury

A heavy, silvery d-block element that is liquid at room temperature and used in various instruments, with significant environmental and health impacts.