At a Price of $15 Each,Marta Buys 4 Books Per

question 82

Multiple Choice

At a price of $15 each,Marta buys 4 books per month.When the price increases to $20,Marta buys 3 books per month.Luz says that Marta's demand for books has decreased.Is Luz correct?

• A) Yes,Luz is correct.
• B) No,Luz is incorrect.Marta's demand has increased.
• C) No,Luz is incorrect.Marta's quantity demanded has decreased,but her demand has stayed the same.
• D) No,Luz is incorrect.Marta's quantity demanded has increased,but her demand has stayed the same.
• E) No,Luz is incorrect.Marta's quantity demanded has decreased and her demand has increased.

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Definitions:

Customer Contact Audit

An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.

Yelp

A popular online platform that publishes user-generated reviews and ratings of businesses, services, and events.

Service Failures

Instances where a service does not meet the expectations of its customers, leading to customer dissatisfaction.

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Individuals who feel their expectations have not been met by a product or service, often leading to complaints or returns.