In Terms of Effective Phone Procedures, When a Person Initiates

question 70

Multiple Choice

In terms of effective phone procedures, when a person initiates a phone conversation, he or she must:

• A) dominate the conversation.
• B) get to the purpose of the call only after a period of time has elapsed.
• C) use the listener's time efficiently by sticking to the point.
• D) get the point across even if it requires interrupting the speaker.
• E) get the point across even if it requires being discourteous.

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Definitions:

Subcutaneous Test

is a medical diagnostic procedure that involves injecting a substance just beneath the skin to test for an allergic or immune response.

Fine-Gauge Needle

A very thin needle used for injections, reducing discomfort and tissue damage.

Sigmoidoscopy

A procedure in which the interior of the sigmoid area of the large intestine, between the descending colon and the rectum, is examined with a sigmoidoscope, a lighted instrument with a magnifying lens.

Sims'

A position used in medicine and surgery where the patient lies on their side with the lower arm behind the back and the upper thigh flexed.