When Using the Past Time Viewpoint in Your Report, You

question 63

Multiple Choice

When using the past time viewpoint in your report, you:

• A) should report the results of a recent survey in the present tense.
• B) can violate parallelism of construction for the headings.
• C) should use present tense viewpoint for research methodology.
• D) should avoid using the past time viewpoint for prevailing concepts.
• E) can use the past time viewpoint for proven conclusions.

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Definitions:

Personalizing Customer Relationships

Personalizing customer relationships involves tailoring interactions and communications to meet the individual needs and preferences of each customer.

Referring Competition

Mentioning or recommending competitors in a way that can indirectly benefit one's own business.

Personalize The Relationship

A marketing and customer service strategy focusing on tailoring interactions and communications to meet the individual needs and preferences of customers.

Trial Close

A sales technique used to gauge a prospect's readiness to buy by asking hypothetical closing questions before the actual close.