Which of the Following Is the Best Way to Present

question 70

Multiple Choice

Which of the following is the best way to present one's reasoning for bad news to be conveyed to a customer?

• A) "The phone was damaged because you used it improperly, so nothing can be done."
• B) "I cannot help you in any way as the fault is entirely yours."
• C) "The rules of the company were clearly stated and your claim cannot be accepted."
• D) "You made the mistake of misusing your product so I cannot help you in any way."
• E) "Company policies do not allow us to return to stock products with broken seals for the safety of our stakeholders."

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Definitions:

Sales and Marketing

The combined processes of creating interest in products or services, identifying potential buyers, and ultimately selling to those customers.

Demand Anticipation

The process of forecasting customer demand to manage resources and inventory effectively.

Escalator Clauses

Contractual provisions allowing for an automatic increase in prices or wages under certain conditions, often tied to inflation rates or cost increases.

Scrap Disposal

The process of getting rid of waste materials, remnants, or byproducts from manufacturing or consumption.