Which of the Following Phrases Is Most Appropriate to Handle

question 51

Multiple Choice

Which of the following phrases is most appropriate to handle the refusal of a request?

• A) "We cannot permit ..."
• B) "Although we would like to, we cannot permit ..."
• C) "For these reasons, what we can do in this case is to ..."
• D) "We deeply regret to inform..."
• E) "We are sorry to say that..."

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Definitions:

Focus-of-Attention Bias

The tendency to prioritize and remember information that is the focus of one's attention, often at the expense of other information.

Actor-Observer Difference

The bias in attribution whereby actors tend to see their own behavior as due to characteristics of the external situation, whereas observers tend to attribute actors’ behavior to the actors’ internal, personal characteristics.

Halo Effect

The tendency of our general or overall liking for a person to influence our assessment of more specific traits of that person. The halo effect can produce inaccuracy in our ratings of others’ traits and performances.

Complexity-Extremity Effect

The bias where less complex schemas lead to more extreme judgments and evaluations.