Which of the Following Phrases Is Best to Begin an Indirect

question 9

Multiple Choice

Which of the following phrases is best to begin an indirect claim message?

• A) "Please refer to my order dated May 1 about..."
• B) "We appreciate the prompt handling of our order..."
• C) "Upon checking your shipment I found all to be in order except for.."
• D) "I was very disappointed to see that seven of the Waldon China sets received under Invoice 717 were broken..."
• E) "Your inefficiency and carelessness in packing has caused the damage of..."

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Definitions:

Needs

Fundamental requirements or necessities essential for an individual's well-being and to lead a healthy life.

Memorandum

A written message, especially in a business setting, used for communication within an organization.

Email Reports

Email reports are documents or summaries sent via email to provide information or updates on various matters, such as project progress, metrics, or incidents.

Outside Organization

An entity that operates externally to the primary institution or entity being considered or referenced.