Which of the Following Is True of Writing a Claim

question 31

Multiple Choice

Which of the following is true of writing a claim message?

• A) You should not present enough of the facts to permit a decision.
• B) You should not seek corrective action.
• C) You should first identify the situation and lead into the problem.
• D) You should end with an apology or a negative comment.
• E) You should not be firm when stating the facts.

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Definitions:

Personal Distress

A psychological discomfort or anguish experienced as a response to stressful situations or emotional pain.

Social Norms

Unwritten rules that govern the expectations of social behavior in a group or society.

Superstition

A belief or practice resulting from ignorance, fear of the unknown, trust in magic or chance, or a false conception of causation.

Social Norms

Shared, unspoken rules that govern behavior in society or among members of a particular group, influencing actions and attitudes.