When Writing Bad-News Messages, a Preceding Explanation Can Convince the Reader

question 16

True/False

When writing bad-news messages, a preceding explanation can convince the reader that the writer's position is correct.

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Definitions:

Client-Visits

The number of times clients or customers physically visit a business or service location, often used as a metric in service-based industries.

Personnel Expenses

Costs related to the compensation of employees, including wages, benefits, and taxes.

Planning Budget

A budget created for a particular level of activity; it helps management to plan for upcoming expenses and revenues based on projected operations.

Selling and Administrative Expenses

Costs incurred by a company not directly tied to the production of goods or services, including sales, marketing, and administrative functions.