Which of the Following Is the Best Way to Present

question 70

Multiple Choice

Which of the following is the best way to present one's reasoning for bad news to be conveyed to a customer?

• A) "The phone was damaged because you used it improperly, so nothing can be done."
• B) "I cannot help you in any way as the fault is entirely yours."
• C) "The rules of the company were clearly stated and your claim cannot be accepted."
• D) "You made the mistake of misusing your product so I cannot help you in any way."
• E) "Company policies do not allow us to return to stock products with broken seals for the safety of our stakeholders."

---

Definitions:

Disappointment

The feeling of dissatisfaction that arises from a gap between expectations and the actual performance or outcome of a product or service.

Performance

The action or process of carrying out or accomplishing an action, task, or function.

Characteristic

An attribute or quality defining or distinguishing a person, place, or thing, often used to describe specific features or traits.

Dissatisfied

The feeling of not being satisfied or content with a product, service, or outcome.