In an Adjustment Refusal Message, the Best Place to State

question 2

Multiple Choice

In an adjustment refusal message, the best place to state the refusal is:

• A) the subject line of the message.
• B) after the explanation, since it is the logical result of the explanation.
• C) at the end of the message as part of the goodwill closing.
• D) before the paragraph stating the reasoning.
• E) before the paragraph that calls attention to the facts of the case.

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Definitions:

Competitive Advantage

The attributes or conditions that allow a company to produce a good or service at a lower price or in a more desirable fashion for customers than its competitors.

Communist Central Planners

Officials or authorities in a communist country responsible for determining the production, distribution, and allocation of goods and services.

Product Differentiation

The act of distinguishing a product or service from market rivals to heighten its allure for a particular target market.

Uniform Design

The creation of a consistent and standardized appearance across products or within an organization.