Which of the Following Is the First Step When Making

question 41

Multiple Choice

Which of the following is the first step when making a general plan for negative announcements?

• A) To help solve the problem that the news may have created for the reader
• B) To present the justification material
• C) To use appropriate goodwill talk
• D) To use a buffer that sets up justification for the bad news
• E) To give bad news positively but clearly

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Definitions:

Chef

A professional cook, often the head of a kitchen, who is responsible for preparing meals in restaurants or other establishments.

Intangibility

A characteristic of services that makes them unable to be seen, touched, or quantified before they are bought and used.

Dentists

Medical professionals specialized in diagnosing, preventing, and treating diseases and conditions of the oral cavity.

Uncomfortable

A state of physical or mental discomfort or unease.