Which of the Following Claim Messages Presents Its Content in the Most

question 41

Multiple Choice

Which of the following claim messages presents its content in the most positive manner?

• A) It was highly disappointing that we received a broken product.
• B) I have been a long-standing customer and am not happy with the shabby treatment of my order.
• C) I expect your company to be more professional in handling my orders henceforth.
• D) We would appreciate if you could replace the broken piece by tomorrow.
• E) I am not satisfied with the goods you had sent.

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Definitions:

Interest Payments

Payments made to a lender by a borrower in return for the use of borrowed money, typically represented as an annual percentage of the loan principal.

Unrealized Gain

An increase in the value of an asset that has not been sold yet; hence, the gain is not reflected in the income statement.

Stock Investment

The purchase of shares in a company with the expectation of earning a return in the form of dividends or capital gains.

Dividend

A portion of a company's earnings distributed to its shareholders as a return on their investment.